Opt-out preferences (US)

This page is for residents of California and other US jurisdictions with similar privacy laws. It explains your rights regarding the personal information Chiggle Academy collects, what you can ask us to do with it, and how to exercise those rights.

Do we sell or share your personal information?

We do not sell your personal information for money.

Under the broader California definition, “sharing” can include passing personal data to third-party analytics or advertising services to help us understand how the site is used. The third-party services we currently use that may fall under this definition are:

• Google Analytics 4 — anonymised pageview and session data, used only to understand which lessons and pages serve learners best. Consent Mode v2 is active: when you decline cookies in our consent banner, GA4 receives no personal identifiers.
• Google Tag Manager — the container that loads our analytics scripts. It does not itself send data anywhere.
• Paystack — payment processor. When you enrol, your card details go directly to Paystack (PCI-DSS compliant). We never see or store card numbers. Paystack does process your name, email, billing country, and the amount charged.
• VdoCipher — video delivery. Plays your lesson videos via signed, expiring playback tokens. Sees your IP address and the lesson ID, retained for ~30 days of fraud/abuse detection.

That is the complete list. We do not run a Facebook Pixel, LinkedIn Insight Tag, TikTok Pixel, Pinterest Tag, or any cross-context advertising tracker. We do not sell email lists.

Your rights under California law

If you are a California resident (or live in a US jurisdiction with equivalent protections — Colorado, Connecticut, Virginia, Utah, and a growing list of others), you have:

• The right to know what personal information we have collected about you, including the categories, sources, purposes, and any third parties it was shared with.
• The right to delete personal information we hold about you, subject to limited exceptions (we have to retain billing records for tax purposes, and active membership records for service delivery).
• The right to correct inaccurate personal information.
• The right to opt out of sharing your information with the third-party analytics/advertising services listed above.
• The right to limit the use of sensitive personal information. We do not collect sensitive PI (no biometrics, no precise geolocation, no government ID numbers, no financial account credentials) so this right has nothing to act on at Chiggle Academy — but you have it.
• The right to non-discrimination. We will not deny you service, charge you more, or provide a worse experience because you exercised your privacy rights.

How to opt out

Three ways, all of which we honour equally:

1. Use the consent banner

The banner that appeared on your first visit lets you opt out of statistics + marketing cookies. To re-open it now, click “Manage cookie preferences” in the site footer. That single click stops GA4 from receiving any identifiers from your browser going forward, until you change it again. Existing data collected before the opt-out is not automatically deleted — but you can request that separately (see below).

2. Send a Global Privacy Control (GPC) signal

If your browser sends a GPC signal (built into Firefox, DuckDuckGo, Brave; available as an extension for Chrome and Safari), we treat it as an automatic opt-out request — no banner interaction needed, no account required. The signal applies immediately and persists across visits. Learn more about GPC at globalprivacycontrol.org.

3. Email us directly

Send any privacy request — opt-out, deletion, correction, “what do you have on me?” — to hello@chiggle.academy with “Privacy request” in the subject line. We confirm receipt within 48 hours and complete the request within 45 days (CCPA’s statutory window).

What we’ll ask to verify it’s you

To prevent abuse — someone else trying to delete your account, or extract your records — we need to confirm the request is genuinely yours before acting on it. For deletion and “right to know” requests, we’ll typically ask you to:

• Send the request from the email address tied to your Chiggle Academy account (if you have one); OR
• Provide two pieces of information that match what we already have on file (for example: the date you signed up + your last payment amount).

For simple opt-out requests (stop GA4 / stop marketing), we don’t require verification — you can email from any address and we’ll act on it.

Authorised agents

You can designate someone else (a family member, a privacy advocacy organisation, a lawyer) to make a CCPA request on your behalf. Email us at hello@chiggle.academy with a written authorisation (any clear document showing you’ve appointed the agent for this purpose). We may still need to verify your identity directly for sensitive requests like account deletion.

If we can’t honour your request

There are limited cases where we may need to decline or partially decline: tax law requires us to keep billing records for the statutory period, fraud-prevention logs are retained briefly for security, and we cannot delete information about an active membership while it’s active (because we need it to deliver the service you’re paying for). If we decline a request, we’ll explain why in writing and tell you about your right to appeal or to file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov.

Sale or sharing in the last 12 months

Chiggle Academy has not sold personal information for money in the last 12 months and does not plan to. We have shared the categories listed at the top of this page (analytics events with Google, video playback data with VdoCipher, payment data with Paystack) with the services named, for the operational purposes named. We have not shared any sensitive personal information.

The cookies + storage we use

The table below lists every cookie and storage technology in use on this site — what each one does, who sets it, and how long it persists. The practical opt-out is via the cookie banner or the email address above, but the full inventory is here if you want to inspect it before deciding.